Our quality and your happiness is our highest priority and we do our best to ensure that you get accurate, error-free and good quality products every single time. And when there is a problem, we do our best to resolve it as soon as possible.

What if I want to cancel or change my order?

If you have placed an order but want to change or cancel it, please contact us as soon as you can, as we dispatch orders very quickly (within 24 hours). We will try our best to process your request but we cannot guarantee it if the order has already been shipped. In that situation, you will have to follow normal exchange procedures which is to reject the parcel on arrival.

How Long Will It Take for My Order to Be Delivered?
All orders will be delivered by our courier service providers within 3-5 working days in Pakistan and 5-7 working days for international orders. If your order has not been delivered in the specified time, please contact us at info@oqaabstores.com.

Please note, we offer free shipping over Pakistan.

How do I exchange an item?

Please contact us at +92 310 3616161 and our team will facilitate you in the exchange process. Please ship the items to be exchanged.

7 Day Money Back Guarantee

And we want you to be 100% satisfied with our products, so all of our products include a 7-day money back guarantee.

If you are not satisfied with our product for any reason:

Simply contact us within 7 days of your purchase.
We'll reply requesting the information we need to process your refund (eg. your order id).
You reply with the details.
We'll process your refund.